Guest-disaster weekend began a week ago. The woman who had booked the room for her family called, all whiney and VERY pissed off, to tell me her aunt was dying in California (!!!) and she was going to have to cancel, could they have their deposit back. I said I was terribly sorry about her aunt and sure, if I could book the room, and I was certain I could, I’d refund or transfer her deposit to another weekend. Fine she said, but please DON’T tell my husband! I don’t want him to know about the cost of the room or the deposit!! A series of whinges about said husband and the suppposedly dying aunt followed, at length.
Right away, I began to get the uh oh feeling –dysfunctional family time. I hate those. “No problem, ” I said, “I only discuss arrangements with the guest who makes the booking, so don’t worry.” Ah, great relief, then more whinges. Life seemed very anoying to this woman. I wondered briefly where she lived, and if it might be contagious. Two days later she called back to ask if I’d rented the room yet, which to my dismay I had not, this season being very slow for small businesses. “Well,” she said, “you won’t believe this (I already didn’t), the hospital in California made a mistake. They mixed my aunt up with someone else, who died, but aunt is getting better, so we’d like to come after all”. Silent alarm bells went off all around my head like Christmas lights, but I said fine, happy to hear it, and answered a few hundred more questions about the room, the pool, the garden, the directions, etc. Then followed a long whinge on her, umm, gynecological condition, her antibiotics, the struggle to get everything ready, the Vuitton luggage, and frayed edges on the Chanel scarf, and how she dreaded having to make all this effort. Hmm. Some vacation she was planning for herself and her loved ones!
The day they were to arrive (at 12 noon, she told me, because her Husband insisted on an early start — but Don’t Tell Him I Said That). Fine. Our check-in is usually 2PM if I have departing guests on that day, which we did (lovely people!!), so we had to rush through the room changes — Natalia and I were in a fine sweat by 12.
On the Great Big Happy side-note of the day, I got a call from my dearest, oldest friend Carmen who unaccountably found herself in a position to come from Southampton to spend the afternoon with me. I was delighted beyond measure as I hardly ever see her and treasure every moment we spend together.
We’d planned to spend the day here instead of tooling around as I know that when people say they’re going to show up by a certain hour, there’s usually as reality disconnect of anywhere between two and five hours and knew we’d have to stay here till they arrived. Carmen and I had a nice little walk and talk and then went down to my studio. I wanted her to have one of the shell-shaped dishes she had admired to take home (she was delighted with my latest batch of Raku) so I suggested she sit with me and rest her feet while I glazed and fired a few for her to choose among. As she’d never seen a Raku firing and as she has a natural curiosity and a lively interest in life and art I thought she might find it fun, and given the drama of removing pots from an 1800 degree kiln while they’re glowing red hot and then plunging them into cans of combustible materials making fabulous fire and brimstone, she did.
Fortunately, the Disaster Guests (after four phone calls complaining about the traffic) didn’t show up until 4:30, just when Carmen and I finished our tea, a walk around and critique of The New Garden Project, and were pulling the cooled pots from the cans.
As I suspected they would be, they were absolutely horrible people, sulky, whiny, relentlessly grim — they clearly, truly hated each other. They refused to make eye contact with each other and with me, and I could tell from the minute they drove up they weren’t staying. I was surprised to see that The Mother was the driver. Given the already hinted-at nature of the Husband, I would have thought that an impossibility. The Extremeoluxury car itself was no surprise. What’s a few hundred thousand dollars anyway?
First of all, she pulled into and parked in the narrowest section of the driveway which meant the car beside her could not move in any direction, When I waved her forward she behaved like a fourth grade student driver. First the lights went on and off a few times, then the engine, on and off a few times, then the windows up and down up and down, and finally the car inched forward two feet and stopped. I waved her forward again, indicating the end of the driveway which is very plain to see — it was only five yards dead ahead of her, but she had to turn the wheels dramatically, back up, inch forward, back up again, and finally crawl to the correct position. I’m muttering DUMBASS JERK into my fixed smile the whole time, praying they’ll turn around and disappear before I have to make nice. No such luck.
At last, the fateful exit from the car. The Opening Scene, as it unfolded:
The Mother opens her door but continues to sit lumpish and dour, heaving frustration and annoyance at what, I fear I’m about to discover. The traffic was TERRIBLE –big surprise, this is the July 4th weekend in The Two Lanes Only Hamptons (she expected maybe a deserted 8 lane highway ending in Alaska?) — this delivered with an acid look in my direction as if it the condition of the roads is somehow my shoddy work. They had a TERRIBLY late start ( multiple causes specified and whinged over). The lunch they had in a nearby town was not only TERRIBLE but TERRIBLY expensive (again, Alaska, anyone?). I’m beginning to get the theme here: things are going to be terrible.
Thus, the beginning of the end. Back to past tense, might as well, since I am passed tense.
She was about 65 and about that many pounds overweight, stubborn thighs thunderous with cellulite, all, and I mean ALL of which was visible due to the ooze from under the obscenely inappropriate black rayon mini-dress, black denim mini-dress complete with sequins and bugle beads, I might add. (Had it been up to me, they would not have been added, or even worn. ) She finally heaved herself out of the car, exposing more than even the most rabid paparazzi would have wanted to see, and the Twice Divorced Daughter (yes, I’d heard all about that too) and Husband followed. The Daughter had a long curly red hair and a lovely Pre Raphaelite profile marred only by the frozen rage which drained and clenched her face quite shut. Short and round, she had her mother’s enormous thighs and a bumper crop of cellulite as well, all daringly exposed to the world in a pair of short shorts so constructed as to cut off all circulation to her private parts, which I’d sincerely wished had been a bit more private. They might have cut off her vocal chords as well, as she utterned not one word. She wobbled toward the house on black stiletto heels, and I wondered if she had any idea they had just driven to a …. farm. I thought, ….not. The Father, in his 70s but looking more like an Egyptian mummy than anything actually alive, was small, thin, miserable,and sported a rakish dyed red combover that would have looked right at home in the fifties. I hope he has found his way back there as he was clearly furious with July ’07.
I offered to help them with their things and show them to their room but they had to spend some time arguing over how to open the trunk, and then what to take out of it: a single jacket, a single pair of shoes. Not the luggage (hint, hint???). I waited patiently, though Carmen was inside where we had been in the process of digging out the recently Rakued pots from the post-firing reduction cans, and as the pieces were coming out so unearthly copperly cobaltly beautiful and spectacular I was eager to get beck to them , and to Carmen, whom I never see often or long enough.
When I was finally able to shepherd them into the big, cool cathedral-ceilinged room, they shuffled and argued with each other, and as I could tell nothing good was going to come of this I told them I’d be in my studio, so when they got themselves settled in and ready to settle up, they could call me and I’d come upstairs. I left.
Carmen and I spent a few minutes oohing and ahhing over the pots, jumped up and down a few times over the prettiest ones, and then the phone rang. “We aren’t staying” the Husband began (HOORAY!) — “you have misrepresented the room, there is no real bed for our daughter, this is totally unacceptable”. First of all I neither represented nor misrepresented the room to him. I had talked only with The Mother, and had answered her endless questions during the course of six or seven phone calls during the previous week. I had told her the bed for her daughter was a very comfy couch with a foam mattress the size of a single bed, in the room which we give to couples who come with a third person, all of which she said would be fine. “You told us the room was sunny, this is DARK!” he said. “No, ” I said, “I told your wife we have two rooms, one, which sleeps only two people, has a ten-foot picture window and is bright and sunny. The bigger of the two rooms sleeps three. It has five good sized windows but is shaded by a huge silver maple, so is only sunny in the morning. Your wife specifically requested the bigger room, which I have given you.” At this point he grumbled a few more disappointments, ending with “And we want our deposit back” (WHAT? you’ve got to be joking). He went on in his best Little-Twerp- Bully on the Block tone, but as I’d already heard enough, I interrupted his diatribe. Bullies get nowhere with me, fast.
“I’m sorry you’re disappointed but the rooms are clearly represented on our website with many photographs, and your wife has seen them all. And I’m sorry, but, no, I’m afraid you cannot have your deposit back, You booked, canceled, and then rebooked already once this week, and 4th of July the weekend has begun. There is no way I can book the room now. ” “Yes you can” he went on to inform me (!!!!), “There are lots of places out here full to capacity”. Oh fine, I wanted to say, you go tell them to book my room for me — let me know how that works out. I was quiet, calm, cool, and not about to be bullied, which enraged him further. I was fully tired of him, so, to get him to leave: “Sir, I’ll be delighted to refund your deposit if I get the room booked”, I managed to squeeze in between his bullying and whinging, at which point he hung up and they left before I could even get up the stairs to see them off (read: shoo them out).
I was a little shaken (who likes all that negative energy? Well, I know some people do, but I’m not one of them), but Carmen was full of good cheer and support, and we laughed about it all and had a great time unearthing the pots (four of which I gave to her, and she now owns the title of Kiln Goddess.), had a very small vodka/seltzer/fruit juice drink together, and went out to the garden again to take pictures.
I got some really fabulous shots of her holding a pot she’d bought for a friend/colleague of hers, while she told me about the Bullovoa Watch ad she’d just shot and described the poses, which she reproduced for me, holding a vase instead of the watches — lots of fun. On top of one of the worst, I had one of the best days of the year.
Friends can make miracles, can’t they! I thank the gods every day for Carmen.
A lovely lesbian couple with three great rescue dogs came to look at the rooms for a future booking, loved the place, couldn’t wait to put down a deposit. People like those make me happy to stay open for business.
The Ivy Room is blessedly booked for a returning couple with their two Yorkies who adore this place, and it looks as if I might just possibly get one night booked into the currently vacant room, which, combined with the Disaster Guests’ now-non-refundable deposit, will make one sorta full weekend for me after all. Round and round it goes.
email on this from my friend M (another healing- miracle friend):
What slobs! What do they mean, not as represented? The rooms look terrific, great sitting room, too. There are a lot of dreadful people about.
It strikes me that most of your stuff is coming out brilliantly recently although a Kiln Goddess sounds like a very good thing.